January 16, 2019 Smart Cents by First Bank blog
We are so proud of our stakeholders! Well Done FirstBank!
According to recent headlines, over 800,000 federal workers aren’t receiving paychecks due to the government shutdown.
As a company that lives and breathes “banking for good,” we recognize that we need to do right by our customers and communities. So in light of the situation and the hundreds of thousands of people affected, we’re extending financial flexibility and support to impacted federal workers.
The following benefits will be available to furloughed employees immediately:
All fees such as overdraft fees, Visa card fees and early withdrawal fees, etc., will be refunded. Customers can go into any branch location or contact FirstBank’s 24-hour customer service line to have fees reversed. They should also notify branch employees and other representatives about their federal employment status to avoid transactional fees for things like wire transfers, cashier’s checks or money orders.
FirstBank is offering furloughed customers the ability to skip one payment (with interest waived) on their personal loans or mortgage upon request. If further relief is needed, FirstBank will make considerations and evaluate on a case-by-case basis.
The bank will reduce interest rates on credit cards to 0 percent and cash reserves to .001 percent for a three month period, starting when the customer contacts FirstBank to request the lowered rate. Furloughed customers, who don’t have a credit card or cash reserve line, can apply and should be provided the same offer, pending they meet the bank’s credit requirements.
Federal employees (both existing customers and non-customers) can go into any branch location or contact FirstBank’s 24-hour customer service line toll free at 1-800-964-3444 or 303-232-5522 and press “0” to inquire about the assistance program or get any of the above relief efforts underway. We’re here to help.
*Interest rate accommodations will be offered to impacted customers who contact the bank prior to April 15, 2019. New customers will need to open a deposit account in order to access a cash reserve line of credit. A minimum monthly payment on both credit cards and cash reserves will still be required, but it will be allocated entirely to the principal amount as no interest will be charged.